Everything your conversations need

01

Messenger chatbots

Build conversation flows with a visual builder: text, buttons, quick replies, images, and conditional branches. Route common questions to instant answers, qualify leads with a few taps, and hand off to a human when the conversation needs one. Bots run on Facebook Messenger using Meta’s official Messenger Platform.

• Visual flow builder with branching logic
• Keyword triggers and default replies
• Live-chat handoff to a human agent

02

Broadcast campaigns

Send updates to the people who subscribed through your bot. Within the 24-hour window after a contact messages you, sends are open; outside it, SocialMan uses Meta’s approved message tags and opt-in recurring notifications so you reach subscribers without risking your Page.

• Recurring-notification opt-ins
• Message tags for eligible use cases
• Segment by tag, source, or activity

03

Comment automation

Turn engagement on your Facebook posts into conversations. When someone comments a keyword, SocialMan can reply publicly and open a private Messenger thread, moving an interested commenter into a one-to-one flow automatically.

• Keyword-triggered public replies
• Auto-DM the commenter
• Per-post or account-wide rules

04

Instagram automation

Connect Instagram accounts and trigger DMs from story replies, post comments, and mentions, the same flow model you use for Messenger, applied to Instagram’s messaging API.

• Story-reply and comment triggers
• Automated DM flows
• Shared contact view across channels

05

Sell in chat

Share products, answer questions, and take the customer toward checkout without leaving the conversation. Pair abandoned-cart reminders and order updates with your store so the chat does real commercial work.

• Product cards in the conversation
• Abandoned-cart and order-update nudges
• Handoff to your store checkout

06

SMS and email follow-up

Chat is the front door, but not every message belongs there. Add SMS and email steps to a flow for receipts, longer updates, or audiences you also reach off-platform, so a single campaign can span the channels that fit each message.

• SMS and email steps inside a flow
• Use the right channel per message
• One contact record across channels

07

Analytics and reports

See what is working: subscriber growth, delivery, opens, clicks, and conversions per flow and per campaign. The numbers are per-campaign so you can compare a comment-to-DM funnel against a broadcast and put effort where it pays.

• Per-campaign delivery and click metrics
• Subscriber growth over time
• Conversion tracking per flow